{"id":1714,"date":"2024-04-11T17:02:54","date_gmt":"2024-04-11T08:02:54","guid":{"rendered":"https:\/\/www.jpscs.org\/?p=1714"},"modified":"2024-04-11T17:02:54","modified_gmt":"2024-04-11T08:02:54","slug":"%e3%82%af%e3%83%ac%e3%83%bc%e3%83%a0%ef%bc%88%e8%8b%a6%e6%83%85%e7%94%b3%e3%81%97%e7%ab%8b%e3%81%a6%ef%bc%89","status":"publish","type":"post","link":"https:\/\/www.jpscs.org\/?p=1714","title":{"rendered":"\u30af\u30ec\u30fc\u30e0\uff08\u82e6\u60c5\u7533\u3057\u7acb\u3066\uff09"},"content":{"rendered":"\n<p class=\"glossary-furigana\">\u304f\u308c\u30fc\u3080\uff08\u304f\u3058\u3087\u3046\u3082\u3046\u3057\u305f\u3066\uff09<\/p>\n\n\n\n<p class=\"glossary-english\">Complaint<\/p>\n\n\n\n<p>\u5b9a\u7fa9<br>\u63d0\u4f9b\u3055\u308c\u308b\u533b\u7642\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\uff0c\u60a3\u8005\uff0c\u5bb6\u65cf\uff0c\u307e\u305f\u306f\u4ecb\u8b77\u8005\u304b\u3089\u306e\u4e0d\u6e80\u306e\u8868\u660e(WHO, 2009)<br>\u89e3\u8aac<br>\u82f1\u56fd\u4fdd\u5065\u30b5\u30fc\u30d3\u30b9\uff08NHS\uff09\u306f\uff0c\u60a3\u8005\u5b89\u5168\u4e0a\u306e\u3067\u304d\u3054\u3068\u304c\uff0c\u3059\u3079\u3066\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5831\u544a\u3055\u308c\u3066\u3044\u308b\u3068\u306f\u9650\u3089\u306a\u3044\u305f\u3081\uff0c\u60a3\u8005\uff0c\u5bb6\u65cf\uff0c\u307e\u305f\u306f\u4ecb\u8b77\u8005\u304b\u3089\u306e\u4e0d\u6e80\u306e\u8868\u660e\u306b\u3064\u3044\u3066\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\uff0c\u91cd\u5927\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u8a8d\u8b58\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3068\u3057\u3066\u3044\u308b <sup>1)<\/sup>\uff0e\u65e5\u672c\u8a9e\u306e\u30af\u30ec\u30fc\u30e0\uff08\u82e6\u60c5\u7533\u3057\u7acb\u3066\uff09\u306e\u610f\u5473\u306b\u76f8\u5f53\u3059\u308b\u82f1\u8a9e\u306fcomplaint \u3067\u3042\u308b\uff0eISO9001:2015 \u3067\u306f\uff0c\u82e6\u60c5\u306f\uff0c\u300c\u88fd\u54c1\u82e5\u3057\u304f\u306f\u30b5\u30fc\u30d3\u30b9\u53c8\u306f\u82e6\u60c5\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u306b\u95a2\u3059\u308b\u4e0d\u6e80\u8db3\u306e\u8868\u73fe\u3067\u3042\u3063\u3066\uff0c\u305d\u306e\u5bfe\u5fdc\u53c8\u306f\u89e3\u6c7a\u3092\uff0c\u660e\u793a\u7684\u53c8\u306f\u6697\u793a\u7684\u306b\u671f\u5f85\u3057\u3066\u3044\u308b\u3082\u306e\u300d\u3068\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u308b\uff0e\u306a\u304a\uff0c\u82f1\u8a9e\u3067\u306e claim \u306f\uff0c\u8981\u6c42\uff0c\u50ac\u4fc3\uff0c\u7533\u3057\u51fa\u3068\u3044\u3046\u610f\u5473\u3067\u3042\u308a\u82e6\u60c5\u7533\u3057\u7acb\u3066\u3068\u3044\u3046\u610f\u5473\u306f\u306a\u3044\uff0e\u30af\u30ec\u30fc\u30e0\u306f\u82e6\u60c5\u7533\u3057\u7acb\u3066\u3068\u3044\u3046\u610f\u5473\u306e\u548c\u88fd\u82f1\u8a9e\u3067\u3042\u308b\u70b9\u306b\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3042\u308b\uff0e\u305d\u306e\u4eba\u306e\u8981\u6c42\u6c34\u6e96\u306b\u5bfe\u3057\u3066\u63d0\u4f9b\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u304c\u672a\u9054\u306e\u5834\u5408\uff0c\u4e0d\u6e80\u304c\u82e6\u60c5\u3068\u3057\u3066\u7533\u3057\u7acb\u3066\u3089\u308c\u308b\uff0e\u30b9\u30bf\u30c3\u30d5\u306e\u5bfe\u5fdc\u3084\u53e3\u306e\u304d\u304d\u65b9\u304c\u60aa\u3044\u7b49\u304c\u4ee3\u8868\u7684\u306a\u3082\u306e\u3067\u3042\u308b\uff0e\u82e6\u60c5\u306f\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u7b49\u306b\u5f79\u7acb\u3064\u4e00\u65b9\uff0c\u3042\u304f\u307e\u3067\u305d\u306e\u4eba\u306e\u8981\u6c42\u6c34\u6e96\u3068\u306e\u76f8\u5bfe\u3067\u3042\u308b\u304b\u3089\uff0c\u540c\u4e00\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u3063\u3066\u3082\u591a\u304f\u306e\u4eba\u306f\u4f55\u3082\u611f\u3058\u306a\u3044\u5834\u5408\u3082\u3042\u308b\uff0e\u82e6\u60c5\u306e\u5185\u5bb9\u3084\u305d\u306e\u7533\u3057\u7acb\u3066\u65b9\u304c\u4f59\u308a\u306b\u7406\u4e0d\u5c3d\u306a\u5834\u5408\u306b\u306f\uff0c\u30af\u30ec\u30fc\u30de\u30fc\uff08\u548c\u88fd\u82f1\u8a9e\uff09\u3068\u3057\u3066\u554f\u984c\u306b\u306a\u308b\uff0e<br>\u53c2\u8003\u6587\u732e<br>1) Parliamentary and Health Service Ombudsman. A review into the quality of NHS complaints<br>investigations where serious or avoidable harm has been alleged.(2016)<br><a href=\"https:\/\/www.ombudsman.org.uk\/publications\/review-quality-nhs-complaints-investigationswhere-serious-or-avoidable-harm-has\">https:\/\/www.ombudsman.org.uk\/publications\/review-quality-nhs-complaints-investigationswhere-serious-or-avoidable-harm-has<\/a>[\u30a2\u30af\u30bb\u30b9\u65e5 2023.05.07]<\/p>\n\n\n\n<p><a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSffW-kg8Tt-_eVF6oPnVzNBWIGQidtpLWYQpsi-MCHl1X4koQ\/viewform?usp=sf_link\">\u672c\u7528\u8a9e\u306b\u5bfe\u3059\u308b\u3054\u610f\u898b\u304c\u3054\u3056\u3044\u307e\u3057\u305f\u3089\u3001\u3053\u3061\u3089\u304b\u3089\u304a\u5bc4\u305b\u304f\u3060\u3055\u3044\u3002<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u304f\u308c\u30fc\u3080\uff08\u304f\u3058\u3087\u3046\u3082\u3046\u3057\u305f\u3066\uff09 Complaint \u5b9a\u7fa9\u63d0\u4f9b\u3055\u308c\u308b\u533b\u7642\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\uff0c\u60a3\u8005\uff0c\u5bb6\u65cf\uff0c\u307e\u305f\u306f\u4ecb\u8b77\u8005\u304b\u3089\u306e\u4e0d\u6e80\u306e\u8868\u660e(WHO, 2009)\u89e3\u8aac\u82f1\u56fd\u4fdd\u5065\u30b5\u30fc\u30d3\u30b9\uff08NHS\uff09\u306f\uff0c\u60a3\u8005\u5b89\u5168\u4e0a\u306e\u3067\u304d\u3054\u3068\u304c\uff0c\u3059\u3079\u3066\u30a4\u30f3\u30b7 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-1714","post","type-post","status-publish","format-standard","hentry","category-7"],"_links":{"self":[{"href":"https:\/\/www.jpscs.org\/index.php?rest_route=\/wp\/v2\/posts\/1714","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jpscs.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jpscs.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jpscs.org\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jpscs.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1714"}],"version-history":[{"count":2,"href":"https:\/\/www.jpscs.org\/index.php?rest_route=\/wp\/v2\/posts\/1714\/revisions"}],"predecessor-version":[{"id":1818,"href":"https:\/\/www.jpscs.org\/index.php?rest_route=\/wp\/v2\/posts\/1714\/revisions\/1818"}],"wp:attachment":[{"href":"https:\/\/www.jpscs.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1714"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jpscs.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1714"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jpscs.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}